Privacy Policy
Last updated: February 2026
Introduction
This Privacy Policy explains how Kosen Labs ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website and related services (the "Services"). We follow applicable privacy laws including GDPR and CCPA. By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services. For questions about this Privacy Policy or data requests, contact us at support@kosenlabs.com.
Information We Collect
Account and Profile Information
- Your email address
- Your name (if provided through Google login)
- Your Google profile picture and user ID (if you use Google login)
- Account creation date and settings
- Your password (stored encrypted if you create a password account)
Uploaded Content
When you use our conversion service, we process the images you upload and the brick models we generate. We store this data to provide the Services and display results in your account.
Usage and Analytics Data
- Features you use and how often
- Number of generations you create
- Error messages and performance data
- Pages you visit on our website
- How you found our website (referral source)
Device and Technical Information
- Your IP address
- Browser type and version
- Operating system and device type
- Screen size and resolution
- Time zone and language settings
Payment and Billing
If you make a purchase, we collect billing name, email, address, purchase history, and subscription details. Payment processing is handled securely by Stripe — we never see or store your full card number.
Communications
When you contact us, we collect your email messages, support tickets, feedback, and any other information you choose to share.
How We Use Your Information
Core Service Operations
- Provide, operate, and maintain our Services
- Create and manage your account
- Generate brick models from your uploaded images
- Process payments and manage purchases
- Authenticate you and keep you logged in
Communication and Support
- Send service updates, technical notices, and security alerts
- Respond to your questions and provide support
- Send account-related emails (password resets, receipts)
- Send product updates (you can opt out)
Improvement and Development
- Improve and develop new features
- Fix bugs and technical issues
- Analyze usage patterns and trends
- Create anonymized statistics about usage
- Train and improve our model generation algorithms
Security and Legal
- Detect, prevent, and investigate fraud and abuse
- Comply with legal obligations and law enforcement requests
- Enforce our Terms of Service
- Protect our legal rights and property
Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how you use our site, and improve our Services.
Types of Cookies
- Session cookies: Keep you logged in
- Preference cookies: Remember your settings
- Analytics cookies: Understand usage patterns
Your Choices
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
How We Share Your Information
We share your personal information with third parties only in specific situations:
Service Providers
- Google OAuth: For authentication
- Stripe: For payment processing
- Cloud hosting providers: For data storage and infrastructure
- Analytics services: For usage tracking
With Your Consent
We will share your information when you give us explicit permission, such as when you choose to share your creations publicly in the gallery.
Legal Requirements
We may disclose your information when required by law, to comply with legal processes, to protect our rights and safety, or to detect and prevent fraud.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
Anonymized Data
We may share aggregated, anonymized data that cannot identify you with business partners, researchers, or the public.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption for sensitive data in transit and at rest
- Secure HTTPS connections for all communications
- Regular security audits and monitoring
- Access controls and authentication protocols
- Data backup and recovery procedures
Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law.
- Account information: Retained while your account is active
- Uploaded images and generated models: Retained while your account is active
- Payment records: Retained for 7 years for tax and accounting purposes
- Usage logs: Retained for up to 12 months
- After account deletion: Data removed or anonymized within 30 days
Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
GDPR Rights (EU/UK)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
CCPA Rights (California)
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising your rights
How to Exercise Your Rights
To exercise any of these rights, contact us at support@kosenlabs.com. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.
Children's Privacy
Our Services are not intended for children under the age of 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children under these ages. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after changes constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy, to exercise your data rights, or for any privacy-related concerns, contact us at support@kosenlabs.com.